source: http://www.securityfocus.com/bid/14425/info

Kayako LiveResponse is prone to multiple cross-site scripting, SQL injection, and HTML injection vulnerabilties. These issues are all related to input validation errors.

The cross-site scripting and HTML injection vulnerabilities may allow for theft of cookie-based authentication credentials or other attacks. The SQL injection vulnerabilities may permit a remote attacker to compromise the software or launch attacks other attacks against the database. 

http://www.example.com/index.php?username="><script>alert(document.cookie)</script>